Orders, Deliveries & Returns
Orders for our wild swimming and sea dipping inspired clothing, gifts and accessories, are placed through our website. Add the product(s) you would like to your basket and go through our checkout procedure. Please check, double check and even triple check your order (e.g., the product(s), size(s) and delivery address) before clicking the “place order” button.
Your order is an offer from you to us to buy the product(s) in your basket. Our official acceptance of your order takes place when we email you to confirm we’ve accepted your order. It’s at this point that a contract will come into existence between you and us. When we accept your order, we’ll also confirm your order number. If you need to contact us about your order, you should quote this number. To order our products, you must be at least 18 years old and be authorised to use the payment method which you use to pay for the products you order.
In the unlikely event that we’re unable to fulfil your order (e.g., because the product is out of stock, we haven’t been able to verify the billing information you’ve provided, or you have requested delivery to a country that we do not currently ship to), we’ll let you know by email and we won’t charge you for the product. We provide our products for your personal use only. We may cancel an order if we notice something unusual or suspect that our products are being exploited for any commercial, business or re-sale purpose. If this happens to you and you think we’ve made a mistake, please contact us at email@example.com
We may have to suspend the supply of a product to you to deal with technical problems or make minor technical changes, update the product to reflect changes in relevant laws and regulatory requirements, and/or make changes to the product as notified by us to you.
To eliminate unnecessary waste, and to be as Earth and sea friendly as possible, we only handprint to order and generally aim to ship within 7-14 days from the time of order. If you are buying products during promotional periods, it may take a little longer for our products to be delivered to you. If delivery of the products to you is delayed by an event outside our control (e.g., because of postal/courier delays, logistics, bad weather, strikes, a global pandemic, the energy crisis, or war…), we'll let you know as soon as possible. If there is a risk of substantial delay, you can contact us to cancel your order and we’ll refund you for any products you've paid for but not received.
EXCHANGES & RETURNS
All Waves & Wild Water products are hand printed using traditional screen-printing techniques. Due to this, no two items are the same and there may be some print inconsistences - these are not seen as faults but more as features which prove your garment is hand-printed and Earth and sea friendly. However, in the unlikely event that you are not completely satisfied with the item(s) purchased from us, you can return it to us within 30 days for a refund or exchange.
Email Waves & Wild Water at firstname.lastname@example.org in the first instance to authorise and arrange for return, and to be supplied with a return address.
The item(s) must be returned in the condition you received it in to be accepted as a return. Items must be unused, unmarked and complete with tags.
Allow up to 14 days from us receiving your return for your refund to be processed. Note, we recommend using a signed for service as we are not accountable for items lost in transit.
Return postage is borne by you (the customer), unless we (Waves & Wild Water) have made an error or the product is confirmed as being faulty, in which case the postage will be refunded.
SALE STOCK IS NON-REFUNDABLE UNLESS PROVEN FAULTY